Policies

Sizing

• Size Kits are required before ordering nails. If you have previously been sized with another Press On Nail Artist I am happy to work with you to determine if you need a new Size Kit. 

• Sizing is the client's responsibility & Pretty Bird Nails is not responsible for incorrect sizing if a Size Kit was not purchased or measurements were provided incorrectly.

• Remakes are available for an additional fee. 

Returns & Exchanges

•Due to the nature of custom products, all sales on press on nails are final.

• Damaged Items: If your order arrives damaged, contact me within 24 hours with photos & videos of the damage to resolve the issue. 

Custom Designs

• Please contact me before purchasing a Custom Designs to ensure that the correct level is selected

*Slight variations in colors or designs may occur due to the handmade nature of the product.

Processing & Shipping

• Processing Time & Order Scheduling:

All sets are handmade to order and require a processing time of 7–21 business days unless otherwise stated. Processing times do not include shipping time.

 

Because each set is individually hand-crafted and design complexity varies, processing times are estimates and may be adjusted as needed.

Pretty Bird Nails reserves the right to extend processing times when necessary due to order volume, design complexity, seasonal demand, or unforeseen delays.

Orders are completed in the order they are received unless a rush processing option has been purchased and a deliver by date is provided via Cart Notes or Email/Message.

If a specific delivery date is required, customers must choose Rush Order at checkout OR contact Pretty Bird Nails prior to purchasing to confirm whether the timeline falls into standard processing times or requires the add on of "Rush Order". 

We are unable to guarantee exact completion dates unless a rush service has been purchased. Each order is created with care and attention to detail, and adequate time is required to ensure quality is not compromised.

Astral, Cosmic Collab Level & Multi Set Orders may require longer processing times. I will update your orders progress & inform you if additional time is needed.

• Shipping Time: Shipping typically takes 3-5 business days depending on your location & Seasonal/Holiday Delays. Rush Order shipping typically takes 2 business days.

 • Tracking Information: A tracking number will be provided once your order is shipped if USPS Ground tier shipping or above is selected at checkout.  

• Lost or Delayed Packages: I am not responsible for delays caused by the carrier. If your package is lost, please contact me, and I will assist you in filing a claim with the shipping provider.

Cancellations

• Custom orders cannot be canceled once order is placed.

Safety Disclaimer

• Follow the instructions provided for safe application and removal to avoid nail damage. Pretty Bird Nails is not liable for any harm caused by improper use.


Customer Support

For any questions or concerns, please never hesitate to reach out!

You can email me at:

Raven@prettybirdnailart.com

Message me on Instagram:

@prettybirdnails

Or use the contact form on my website,

♡Raven

Privacy Policy

Last updated: September 18, 2025

Pretty Bird Nails is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from our website https://www.prettybirdnailart.com (the “Site”).


1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some cookies installed on your device. As you browse the Site, we collect information about the pages or products you view, what websites or search terms referred you to the Site, and how you interact with it. This is referred to as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies”
  • “Log files”
  • “Web beacons,” “tags,” and “pixels”

When you make a purchase or attempt to do so, we collect certain information from you including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This is referred to as “Order Information.”

2. How We Use Your Personal Information

We use the Order Information to:

  • Fulfill any orders placed through the Site
  • Communicate with you about your order or account
  • Screen orders for potential risk or fraud
  • Send marketing emails if you’ve opted in

We use Device Information to:

  • Improve and optimize our Site (analytics, traffic insights, etc.)
  • Assess marketing performance

3. Sharing Your Personal Information

We share your Personal Information with Shopify to power our online store. You can read more about how Shopify uses your information here: https://www.shopify.com/legal/privacy.

We may also share your data with trusted third parties (like payment gateways, shipping services, and email marketing platforms) to help us operate our business. These services only receive the data they need to perform their roles.

4. Behavioral Advertising

We may use your Personal Information to show you targeted ads or marketing communications we believe may interest you. You can opt out of targeted advertising using:

5. Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your information be corrected, updated, or deleted. If you’d like to exercise this right, contact us at ManiMagic@PrettyBirdNailArt.com.

Additionally, if you’re in California or other U.S. states with privacy laws, you may have the right to know what personal data we collect, request deletion, or opt out of sale (we do not sell data).

6. Data Retention

When you place an order, we will retain your Order Information for our records unless and until you ask us to delete it.

7. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes to our practices or for legal/regulatory reasons.

8. Contact

For more information about our privacy practices, or if you have questions, please contact us at:

Email: ManiMagic@PrettyBirdNailArt.com